State Farm® Insurance Agent Ricky Pennington

"Ricky Pennington Is A Super Star Insurance Agent!!! Wow! Spectacular Customer Service! I can not say enough good things about my experience with him! Long story short, I was involved in a staged car accident with a professional scam artist who rolled his car back into mine while we were stopped at a red light on a hill. I was consequently found to be at fault since he rolled the back of his car into my front bumper - a rear end accident, we were both insured with State Farm. Then, Ricky stepped in and fought for me! He not only fought for me, he met with me, took pictures and videos of the scene of the accident and submitted an email to the Claims & Reconsideration Departments at State Farm - explaining why I should not be held at fault. The request was denied, so he submitted the request again, and again, for a total of three times. Finally, State Farm came to their senses and found me NOT at fault. It could have resulted in a black mark on my driving record for six years and my insurance premium being doubled, but thanks to Ricky I was able to retain my good driving record. I was very surprised to have an insurance agent care about my situation, let alone step up to the plate and fight for me - but that is exactly what he did. I am so very grateful to him for all his hard work on my behalf! He is a rare breed that is almost extinct these days. Ricky Pennington is a stellar insurance agent who truly cares about his clients and I would highly recommend him to anyone and everyone. A thousand thanks Ricky!"

"I needed immediate help with my soon to be cancelled HO insurance and Tracy Landis at Ricky's office was on it immediately. Did what needed to be done with underwriting etc and fixed it for me. One phone call and done! The mortgage company (who alerted me to the problem) told me it would take a few days for my insurance company to provide the info and they gave me a week to get them the info. I had it the same day! Frankly, this has been my experience with this office for years. You really can't ask for more from an insurance agency."

"I was hunting for car insurance this year, as I was previously under my parent’s car insurance plan, and wanted to find an individual plan for myself. I requested a few different quotes from different websites, and Manny got in touch with me and helped in explaining the quote that he would be able to provide me. He even helped me with finding the VIN number on my car!! He was very patient with me and very, very informative, as this was my first time shopping for my own car insurance. I had a lot of questions and Manny answered them all for me, making sure that I understood every step of the way. Felt very taken care of by this office!"

"Ricky Pennington is a truly exceptional State Farm Agent. Helped with any and all questions and concerns I had, explained everything in detail, and made sure I understood everything. Very friendly personality as well and made me feel truly welcomed and cared for. Would highly recommend."